At Melbar, each client has a 1:1 dedicated Case Manager.

We have explained the 4 main responsibilities of case managers in home care:

1. Ongoing Home Care Needs Assessment

2. Service Coordination and Liaison

3.Ongoing Monitoring

4. Advocacy support and education

Today, we will continue to explore why case managers play a vital role in needs assessment and home care monitoring.

For many people who are not familiar with home care, home care services might be similar to household services to them. This is actually a wrong perception. In Australian society, the concept of home care services is very broad and comprehensive. In addition to providing basic home support, home care pays more attention to the health and well-being of the senior. The government’s home care policy focuses on helping the aged community to better enjoy their life home. It not only addresses basic support needs but also includes providing entertainment, social support etc. Knowing this premise and focus of well-being, you will be able to understand the importance of case managers in the Australian social sector.

1. Long-Term Care Planning

In “Consumer-Directed Care”, every individual has their own different need and hence every Care Plan is different and unique. Case managers will have a thorough assessment on the health conditions,  lifestyle, home condition of the senior, and estimate the potential and future home care needs for them. 

Case managers are proactive with their planning – they need to understand and identify needs of the senior so that their care plan can address long-term needs and avoid situations where package fundings cannot meet actual care needs. If there is no case management, many seniors might only realise their certain need when their funds are is insufficient. A case manager will help you evaluate, and discuss with you your current and future needs in advance, so that you can be fully prepared for proper home care.

2. Arrange Services that Meet Actual Needs with Professional Experience

Case managers help identify needs and use their professional experience to arrange suitable services or provide advice for the senior. For example, a client  who has just entered home care may only want simple housekeeping services, but did not realise that their toileting condition can be improved through the home care package. The case manager learned about this situation during assessment and put forward suggestions and assistance for toilet renovation. This effectively brought positive changes to the client’s life. 

At the same time, case managers also have a good understanding of the aged care system and are familiar with services and supplies such as medical services and home support equipment. Some seniors may not know where to find proper support and help. However, case managers are here to search for suitable services for you – they contact occupational therapists for you , purchase equipment to improve your life, and help you use your home care package reasonably and wisely. 

3.  Ongoing Monitoring and Responses to Changes

In continuous monitoring and communications, case managers promptly identify the changing needs of the senior. Many seniors may not realize the changes in their own needs by themselves -for example, the physical condition of a client  who was on level one package changed and the case manager found that the package level was no longer suitable for their needs, and quickly helped the client to upgrade their package level. Without the involvement of the case management, many seniors cannot detect changes timely and get appropriate care services accordingly.

4. Actively Monitoring through Multiple Channels

In addition to phone calls and home visits to maintain daily one-to-one communication with the senior. The case manager will also learn about the elderly’s home care condition from many channels including care workers, doctors, and family. There was a case manager who learned a client had been in an unstable psychological condition from a care worker’s service notes. The case manager immediately contacted the family and doctor of the client, and carried out psychological intervention.

Case managers play a vital role in needs assessment and home care monitoring.

They help identify and address your various home care needs and ensure they can be met timely, properly and under the regulations and standards of the government.

Case managers help your specific health and well-being needs and goals to be fully noticed and work together with you to maximise the value of your home care packages and enable you to live home independently and receive long-term appropriate care.

What else can Case Management at Melbar bring to you?

24/7 On-Call Support

Melbar provides you with a 24/7 emergency support service. If you have any urgent needs or requests, you can contact us at any time.

A professional and diverse background, address your needs on various aspects.

Our case management team comes from social work, medical, and other backgrounds and is equipped with professional qualifications. For example, the registered nurse in the team can answer and address your health concerns.

We assess and evaluate but you always make the choice

Your independence is what we value most and the case management team puts your needs and willingness first. In home care, clients have all sorts of different goals and needs. We listen, evaluate and discuss with you to provide you with the best customised services and support.



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